Any potential return must be initiated within 30 days from date of purchase. Orders past this 30 day window can not be returned or exchanged.
Any return must be accompanied by a Return Goods Authorization (RGA). To receive approval and your RGA please contact us by phone at 866-238-8880 or Contact Us Here.
The item(s) returned on the RGA must be unused and in its original packaging.
Special Order (non-stock items) are not subject to return.
There is a small group of items we may stock that are not eligible for return. You can find this list here.
The customer is responsible for return freight charges. We are happy to arrange the return shipment on your behalf using our carrier at reduced rates. Please note that the freight charge would be deducted from your refund in this case.
Should the return be the result of our error or a defective product Construction Fasteners will cover the cost of the return freight.
Construction Fasteners reserves the right to charge a restocking fee on any returned item.
Once the returned package is received the item(s) will be inspected for damage or misuse. If the product is determined to be in new condition the refund will be processed at that time. Please note that original shipping charges are not subject to refund. If damage is present a portion of the refund will be withheld.
The vendor/manufacturer warranty applies in all events as the primary warranty. Any secondary warranty is at the discretion of Construction Fasteners & Tools Ltd.
On orders over $99* Some Restriction Apply.
Free shipping is not able to be offered in the following cases:
Orders with a value of $400 or greater are shipped with Signature Required for delivery unless requested otherwise. If you request delivery without a signature or have an existing Signature Not Required agreement in place with the carrier you assume all risk for lost or damaged shipments. We will be unable to make a claim on your behalf and may not replace lost/damaged goods.
If you provide a Cellular Phone number with your contact information you may receive an SMS notification with your tracking information and in transit updates.
SAME DAY SHIPPING:
Any stocked orders are shipped same day, Monday to Friday, if ordered before 2pm CST. Any orders after 2pm CST will be shipped next day. At peak times during holidays and sales, orders may be subject to next day shipping.
MULTIPLE PACKAGE SHIPMENTS:
Although we make every attempt to ship all orders in a timely manner we may be required to ship some orders complete, holding in stock items until all stock is in our warehouse. You will receive an update on your order after it is placed with your number of shipments and expected leadtimes.
Orders including free or heavily discounted items are more likely to be sent in one complete shipment.
If an order qualifies for Free Shipping but it is requested we make multiple shipments that fall under our Free Shipping cut-off ($99) it may be necessary to request the customer pay freight for additional shipments. Customers will always be contacted regarding additional costs before payment is taken.
DELIVERY ADDRESS ACCURACY:
In order to ship your package, we require a complete street address with postal code to ensure that you get prompt delivery. We are not responsible for shipments that are delayed, lost, or misdirected due to an inaccurate address being provided. Construction Fasteners and Tools will not be responsible if additional shipping charges are accrued because of incorrect or incomplete addresses. If a problem with a shipping address is discovered, we will attempt to contact you and correct the problem however it is ultimately your responsibility to provide us with accurate information.
OUR FREE SHIPPING OFFER APPLIES TO MOST LOCATIONS IN CANADA EXCLUDING BUT NOT LIMITED TO:
The Yukon, Northwest Territories, Nunavut, any island location as well as any other destination requiring ocean or air freight service in any province or territory. This policy also excludes all locations in Canada deemed as “remote” by Canada Post or Purolator. In the extremely unlikely event that excessive freight rates are charged or quoted by our couriers for any other reason not stated in this policy, Construction Fasteners and Tools reserves the right to exempt that shipment from this policy. In all instances you will be contacted before your order ships to notify you of any extra freight charges not charged at the time of order. At that time you can either approve or cancel your order if you wish.
More than 95% of Canadians do not reside in an area that would be classified as “remote”. If however you’re unsure as to whether or not you’re in a designated remote location, just email us anytime or call us at 1-866-238-8880 during regular business hours.
USA FREE SHIPPING:
Orders over $199 qualify for free shipping within the Continental USA
* USA Free shipping is subject to the same conditions and restrictions as Canada Free Shipping above, unless otherwise noted.
We are not able to ship outside Canada and the USA at this time.
(Applicable to Online purchases)
If we put an item on sale or special within 30 days of your purchase we will credit you the difference with a coupon code or in-store credit. Black Friday, Boxing Week and Clearance Items Excluded.
You can reach us by phone at 866-238-8880 or Contact Us Here.
For any item in our online store we will attempt to price match with any other verified online retailers. Price matching can be done before purchase or up to 30 days following a purchase.
Please note the following conditions:
If contact is made before purchase the price match will be given as a coupon code. For price matching after purchase Construction Fasteners will provide in store credit or a coupon code towards your next purchase.
Construction Fasteners reserves the right to exclude any item from this policy.